All
FAQ
Announcements
Product documents
Exclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
One lucky user will have the opportunity to win two tickets to a VIP trackside experience in Italy, set for May 17 to May 19, in full McLaren Racing style.Published on Apr 27, 2024Updated on Nov 17, 2025AnnouncementsUnseen City Shirts - Blue Moon - NFT FAQ
Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Published on Apr 25, 2024Updated on Dec 4, 2025FAQ2Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3Important update on Azerbaijan (AZN) P2P trading
What this means for you: For ad creators (makers), all existing ads on the AZN P2P marketplace without a validated payment method will be taken offline on December 10, 2025, 13:00 UTC+4. Your pending AZN orders will remain until they're completed or canceled. To continue P2P trading in AZN, you'll need to add validated Kapital Bank, M10 or Rabita Bank as your payment method starting from December 10, 2025, 13:00 UTC+4. All payment accounts will be validated on a per-order basis.Published on Dec 2, 2025Updated on Dec 2, 2025AnnouncementsEEA Spot Margin FAQ
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.”Published on Dec 12, 2025Updated on Dec 24, 2025Product documentationSpot copy trading: copy trader FAQ
What happens when I copy a spot Lead trader? When you successfully copy a spot lead trader, you'll automatically replicate their spot trading buy/sell orders.2. What happens when I sell my spot copy trade crypto earlier than the lead trader? You can choose to sell their spot copy trading assets ahead of the lead trader by manually selling on the copy trade management page. Your profit or loss will be the difference between your buy and sell price.3.Published on Oct 18, 2023Updated on Feb 9, 2026FAQ122What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ51What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on Apr 25, 2025Updated on Jan 2, 2026FAQ6Satoshi test FAQ
What happens if I send the wrong amount to the Satoshi test? If the amount sent doesn't match the specified amount for the Satoshi test, the verification will fail. You'll need to restart the test with the correct amount to proceed with your transaction.Your deposit will be locked and you may unlock it by providing the sender's info. Learn more about it here.5. Are there any fees associated with the Satoshi test?Published on May 28, 2024Updated on Oct 15, 2025FAQ39OKX Valentine's day crypto gift - terms and conditions (SEA region)
For more information, please visit www.okx.com © 2025 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. For more detailed information, please refer to OKX Terms of Service.Published on Feb 13, 2025Updated on Feb 9, 2026FAQ1OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Eligibility Note: this program is only available for users in Argentina, Austria, Belgium, Brazil, Bulgaria, the Czech Republic, Finland, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, the Philippines, Poland, Portugal, Romania, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, and the United Arab Emirates. The information displayed is strictly for education and informational purposes only.Published on Aug 7, 2023Updated on Aug 28, 2025FAQ55OKX to postpone daily settlement mechanism for BTC expiry futures in cross-margin mode
OKX team Mar 26, 2025Published on Mar 26, 2025Updated on Nov 17, 2025AnnouncementsPre-market Perpetuals FAQ
What happens to my positions and open orders at conversion? There is no change to your pre-market positions and open orders. Your pre-market positions will be carried over to the converted standard perpetuals. Open orders are still valid when the pre-market perpetuals starts to convert and after being converted to standard perpetuals.5. What are the fees for pre-market perpetuals? Trading fees are the same as standard futures. For more details, refer to: https://www.okx.com/fees6.Published on Aug 20, 2025Updated on Feb 9, 2026Product documentationHow do I avoid liquidation with trading tools and features?
What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.Published on Aug 2, 2024Updated on Nov 17, 2025FAQ15Asia P2P Merchant Exclusive: Win Featured Ads!
What is a featured ad? A featured ad is an ad that’ll be highlighted at the top of the marketplace. This premium placement provides the highest visibility and credibility in our P2P marketplace, which can drive more traffic. Campaign period: March 17, 2025, 12:00 UTC - April 17, 2025, 23:59 UTC Rewards Each winner will receive a three-day featured ad spot. One of your active sell ads will be placed at the top of the P2P marketplace for maximum visibility.Published on Mar 17, 2025Updated on Apr 1, 2025Announcements