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What's OKX Security Assistant?
Log in to our site on the web select the Profile option and select Overview, before selecting Security Assistant in the pop-up panel. You can also select Profile option > Security Center > Security Assistant. Once you're on the Security Assistant page: Select View More to learn more details Select Download and follow the instructions to complete the installation How OKX Security Assistant looks like on your desktopWhen I encounter a risk: should I handle it?Published on Jan 15, 2026Updated on Feb 13, 2026FAQ10OKX will list Fame MMA’s FAME token for spot trading
Trading of FAME will start according to the following schedule: FAME deposits open at 10:00 am UTC on Apr. 28 Spot trading for FAME/USDT will open at 10:00 am UTC on Apr. 29 FAME withdrawals open at 10:00 am UTC on Apr. 30 Fame is the token of FAME MMA, one of the biggest fighting promotions in Europe, $FAME’s utility is to power its entire ecosystem - with all services and transactions operating through this native token.Published on Apr 26, 2022Updated on Nov 17, 2025AnnouncementsEEA Spot Margin FAQ
Some content may be generated or assisted by artificial intelligence (AI) tools. No derivative works or other uses of this article are permitted.Published on Dec 12, 2025Updated on Dec 24, 2025Product documentationWhat are sanctions?
OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary? Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on Nov 17, 2025FAQ2Exclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
This giveaway is our way of celebrating the launch of our Dutch X account, following our recent rebrand from Okcoin Europe Ltd. to OKX, and the availability of our platform's beta mode in the Netherlands. To enter the giveaway, eligible participants simply need to complete the following steps: Both the participant and their guest need to be eligible Dutch residents with a verified account with us; Follow our X account; and Retweet our McLaren Racing post, and respond by tagging three friends.Published on Apr 27, 2024Updated on Nov 17, 2025AnnouncementsHow do I check on updates to my support ticket?
Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.Published on Oct 17, 2025Updated on Mar 27, 2026FAQ43Why haven’t I received a reply from the blockchain project team?
For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on Jan 27, 2026FAQ12USDG on X Layer FAQ
It aligns with leading global regulations like Singapore's Monetary Authority of Singapore (MAS) and Europe's Markets in Crypto-Assets (MiCA) frameworks. USDG is issued by regulated entities like Paxos Digital Singapore, offering the transparency and oversight that users deserve. This regulatory compliance ensures you get the stability of a compliant stablecoin without sacrificing opportunities for yield. 4. Can I earn yield on my USDG holdings beyond the 4.1% APY program?Published on Oct 21, 2025Updated on Dec 18, 2025FAQ11How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ6How to transfer crypto from Coinbase to OKX?
Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6What should I do if my withdrawal isn't successful?
You'll need to contact the platform that provided the address or the person who gave you the address for assistance. Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future.Published on Oct 17, 2024Updated on Feb 2, 2026FAQ244Why is my deposit locked?
If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ970What should I do if I deposit to the wrong address?
We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ232What should I do if I want to withdraw assets that are not supported on other platforms?
You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance. Problem scenario: Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3