All
FAQ
Announcements
Product documents
How do I use Trading bonus?
You must be from a region where local laws and regulations allow derivative trading.What can I do with Trading bonus?How can I use Trading bonus? You can get trading bonus through various promotions. Find out how to obtain it as below: On the app: select Homepage > menu > Reward Center > Trading bonus On the web: select More > Reward Center > Trading bonus Select Trading bonus once you're on the Reward Center pageDo I have to activate Trading bonus?Published on 8 Mar 2024Updated on 19 Mar 2026FAQ1,133How do I use Merchant Coupon Code?
Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 2026FAQ19How do I use the custom interval feature?
This feature enables users to tailor their charts to specific trading strategies by defining unique intervals.How do I set a Custom interval?Published on 5 Mar 2025Updated on 10 Sept 2025FAQ5How do I use the custom formula feature?
Learn how you can use the custom interval feature here.Published on 5 Mar 2025Updated on 10 Sept 2025FAQ4OKX Australia: what can I use in Australia?
How can I access derivatives and margin related products? Once your account has been verified, you'll have to demonstrate that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth). What are the supported products I can access as an OKX Australia customer?Published on 21 Feb 2024Updated on 17 Nov 2025FAQ53Why can’t I see or use my crypto balance?
If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.Published on 14 Oct 2025Updated on 15 Jan 2026FAQ4What's the Spot Grid bot and how do I use it?
Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids. The maximum amount is usually the available balance in your trading account for the selected currency. Other optional parameters: Trailing up/down: this option allows the bot to automatically adjust the grid as the price moves, improving flexibility and maximizing capital utilization by adapting to market fluctuations.Published on 12 Feb 2025Updated on 17 Nov 2025FAQ11What's the Spot DCA (Martingale) bot and how do I use it?
Safety order amount: the amount used for each safety order within a cycle. These incremental orders are placed at your configured price steps to lower the average entry price. Max safety orders: determine the maximum number of safety orders the bot can place per cycle. The actual number depends on available funds. Other optional parameters: Amount multiplier: set a multiplier to increase the size of each subsequent safety order as the price moves against the initial order.Published on 12 Feb 2025Updated on 17 Nov 2025FAQ2How do I use a physical security key to protect my account?
or third-party account breaches You may need time to understand how to use the hardware Operates offline, eliminating risks from cloud synchronization or third-party account breaches The device must be carried for use Cost-effective compared to setting up a dedicated device for authenticator apps Loss of the device or PIN could still pose challengesHow do I use the hardware security key?Published on 10 Jan 2025Updated on 12 Feb 2026FAQ17,714How do I stay safe from phishing SMS using the name OKX?
Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores. If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX.Published on 9 May 2025Updated on 4 Mar 2026FAQ321How to use Yield Hunter
What is Yield Hunter? Yield hunter is a non-principal protected investment that helps OKX's users to get higher annualized returns. Yield Hunter is a simplified option trading product. When users invest in the yield hunter, they receive premiums for selling option contracts, and your actual return depends on the relationship between the price of the expiry date and the target price. Users can...Published on 7 Nov 2023Updated on 1 Apr 2025Product documentationHow to use OKX's option copilot
Learn how to use Yield Hunter.Published on 18 Oct 2023Updated on 1 Apr 2025Product documentationHow do I find the Marketcap feature?
By utilizing the Marketcap feature, users can easily monitor market movements, compare assets, and identify potential investment opportunities with just a few clicks.Why do I have to use the Marketcap feature? Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends. Compare assets: view rankings of cryptocurrencies based on market cap, liquidity, and other key metrics.Published on 27 Feb 2025Updated on 10 Sept 2025FAQ6What are the advantages of using cross margin and isolated margin?
For example, if you have 10 BTC and several other cryptos in your account, and you use the cross margin mode to open a BTC crypto-margined future, all 10 BTC will be used as margin. If you use the isolated margin mode and open a future with 5 BTC, only those 5 BTC are at risk. If your position faces liquidation, you will only lose the 5 BTC, and the other 5 BTC will remain unaffected. Isolated margin can help reduce risk.2. Advantages of cross margin: Shared margin increases funds utilization.Published on 20 Mar 2023Updated on 3 Feb 2026FAQ41How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on 9 Aug 2024Updated on 10 Sept 2025FAQ30