All
FAQ
Announcements
Product documents
Issues with some REST API endpoints
Dear Clients, We are aware of issues that occurred earlier today with some REST API endpoints, including GET/api/v5/account/balance and GET/api/v5/account/positions. The issues have been resolved and OKX will publish an incident report in due course. We sincerely apologize for any inconvenience this incident may have caused. Regards, Team OKXPublished on 27 Mar 2024Updated on 17 Nov 2025AnnouncementsHow to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on 6 Feb 2025Updated on 10 Sept 2025FAQ3Why am I asked to confirm my personal details again?
personal data is encrypted and securely stored in line with data protection laws.Published on 19 Mar 2025Updated on 15 Oct 2025FAQ140Common scam tactics
Later, when users invest a significant amount of funds, scammers will reject withdrawal requests for various reasons such as "low credit score, requiring payment of a certain amount," or demanding a deposit before allowing withdrawals. User withdrawal requests are being rejected and being requested to deposit more funds to increase the credit score Another common situation where an individual fell victim to an online scam involving the Edaytask platform.Published on 28 Sept 2023Updated on 6 Feb 2026FAQ2,624Resumption of High-performance Blockchain (HPB) Deposits & Withdrawals
Dear valued customers, We will reopen the deposits and withdrawals of High-performance Blockchain (HPB) from 8am Dec 14, 2018 (CET) as the client upgrade has completed. Please rest assured that the server is in stable operations and all your deposits during the maintenance time will be automatically credited to your account soon. Thank you for your continued support. Regards, OKX Dec 14, 2018Published on 14 Dec 2018Updated on 17 Nov 2025AnnouncementsSuspension of High-performance Blockchain (HPB) Deposits & Withdrawals Due to Client Upgrade
Dear valued customers, We have paused High-performance Blockchain's (HPB) deposits and withdrawals from 9am Dec 19, 2018 (CET) for a client upgrade. The services will be resumed once the upgrade completes. During this time, you can still deposit HPB into OKX, please rest assured that your asset will be credited to your account after the upgrade. We apologize for the inconvenience caused. Regards, OKX Dec 19, 2018Published on 19 Dec 2018Updated on 17 Nov 2025AnnouncementsSuspension of High-performance Blockchain (HPB) Deposits & Withdrawals Due to Client Upgrade
Dear valued customers, We have paused High-performance Blockchain's (HPB) deposits and withdrawals from 5am Dec 13, 2018 (CET) for a client upgrade. The services will be resumed once the upgrade completes. During this time, you can still deposit HPB into OKX, please rest assured that your asset will be credited to your account after the upgrade. We apologize for the inconvenience caused. Regards, OKX Dec 13, 2018Published on 13 Dec 2018Updated on 17 Nov 2025AnnouncementsHigh-performance Blockchain (HPB) Mainnet Swap Will Be Supported
Please rest assured that we will handle all technical requirements involved in completing the registration of your HPB tokens on our platform. Please note that HPB depositing and withdrawal will be suspended from 04:00 Nov 7, 2018 (CET). Also, do NOT use the existing HPB deposit address after the swap completes. A new address will be generated for depositing. We will make a further announcement when HPB depositing and withdrawal services resume. Thank you for your continued support.Published on 7 Nov 2018Updated on 17 Nov 2025AnnouncementsStellar (XLM) Mainnet Upgrade: Depositing and Withdrawal Suspension
Dear valued customers, Due to mainnet upgrade, the depositing and withdrawal of Stellar (XLM) will be suspended from 11:00 Oct 10, 2019 (CEST, UTC+2) until the upgrade is complete. Please rest assured that all deposits made during the upgrade will be automatically credited to your account. We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Oct 10, 2019Published on 10 Oct 2019Updated on 17 Nov 2025AnnouncementsWhy is my deposit not credited even when all information is correct?
The deposit network for this token is currently closed: for some tokens, the network may temporarily suspend deposits, which can prevent the deposit from being credited. In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,809Starchain (STC) Mainnet Swap Will be Supported
We will suspend STC depositing and withdrawal from 15:00 Aug 15, 2018 (HKT). The services will be resumed after the swap is complete and the stability of the mainnet is assured. Please rest assured that we will handle all the technical requirements involved. Please note: 1. During the suspension, the existing depositing and withdrawal addresses of STC will be discarded. Any STC deposit to the old address will not be retrievable. 2.Published on 15 Aug 2018Updated on 17 Nov 2025AnnouncementsOKX to list Love Hate Inu (LHINU) for spot trading
Such information may not be suitable for all persons; it should not be relied upon in connection with a particular investor's trading; and, is not intended to be, nor should be construed as, an offer, recommendation or solicitation. Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction.Published on 16 May 2023Updated on 17 Nov 2025AnnouncementsOKX Policy On BCH HardFork
The hard fork would be activated on Nov 14th, 2017 at time around 03:00-05:00 (HKT) OKX would cease all deposit and withdrawal in respect to BCH at Nov 13, 2017 22:00 (HKT). Please be also noted that trading on BCH spot, futures and c2c would not affected. OKX has already been prepared for such hard fork upgrade. Please rest assured of the safety of your BCH assets. Kindly reminded that you are not advised to deposit BCH until the fork is fully completed. OKX Team Nov 13, 2017Published on 13 Nov 2017Updated on 17 Nov 2025AnnouncementsHow do I deposit AUD with bank transfer?
Go to Transfer, and select Deposit Select Transfer to start depositing your AUD Select AUD under Cash Select the deposit method you prefer and Next to check the required details for your transfer, then select Next Review our instructions, initiate a deposit using your online banking system, select Done after copy/paste the required info from OKX to your online bank Confirm the deposit transaction from your bank account Note: The deposits from crypto exchange platforms (CoinSpot etc.) and cross-borderPublished on 13 Mar 2024Updated on 21 Jan 2026FAQ33YOUChain (YOU) Mainnet Swap: Depositing and Withdrawal Suspension
Dear valued customers, Due to the mainnet swap of YOUChain (YOU), the depositing and withdrawal of YOU will be suspended from 07:00 June 15, 2020 (UTC). Services will resume when the YOU mainnet is stable. Please refer to our further announcements for the exact resumption time. As the exchange to support the YOU mainnet swap, please rest assured that OKX will handle all technical matters of the swap for you. During this period, your YOU in your OKX account and YOU trading will not be affected.Published on 15 June 2020Updated on 17 Nov 2025Announcements