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How to add a payment method to OKX P2P trading?
via SMS/email/Google Authenticator Insert the required details to complete the whole process The payment method will appear on the My profile page in the Payment section Your newly selected payment method is now availableOn the web On the P2P Trading page, select My profile Select Add payment method > Manage payment methods Add your payment method via the My profile section on the P2P trading page Select your currency and payment method from the list (bank or e-wallet) Insert your bank account namePublished on 22 Aug 2023Updated on 30 Jan 2026FAQ1,886How do I change my login password?
your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select ConfirmPublished on 22 Aug 2023Updated on 4 Mar 2026FAQ19,542How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on 26 Nov 2024Updated on 8 Sept 2025FAQ68How do I buy crypto with a third-party channel in Australia?
On the app Log into your account on our OKX app, select Buy and sell Open buy crypto page Select Buy and the crypto you want to buy Select your preferred cash currency, and insert the amount you want to spend or the crypto amount you want to buy. Then select your preferred third-party channel in the Payment method before selecting Preview order.Published on 25 Oct 2024Updated on 17 Nov 2025FAQ2How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on 22 Aug 2023Updated on 24 Feb 2026FAQ1,557How do I convert my crypto?
Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.Published on 3 Sept 2024Updated on 9 Feb 2026FAQ1,314How do I buy and sell crypto with AUD balance?
On the app Log into your account on our OKX app, select Buy and sell Open buy crypto page Select Buy or Sell according to your preference and your preferred crypto Select your preferred crypto to buy or sell Insert the AUD amount or the crypto amount you want to buy or sell Select AUD balance in the Pay with Preview your purchase and select Buy {crypto} or Sell {crypto} to complete your orderOn the web Log into your account on our OKX website, select Buy crypto > Buy and Sell Select Buy or Sell accordingPublished on 25 Oct 2024Updated on 17 Nov 2025FAQHow do I transfer/deposit crypto with my sub-accounts?
Insert the transfer details to complete your crypto transfer from main account to sub-account on appHow do I transfer crypto from my sub-account to main account?Published on 22 Aug 2023Updated on 18 Mar 2026FAQ7,198How do I make a withdrawal? (app)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Select the withdrawal account from the Select account field Note: available in Funding or Trading account options; if your funding account is insufficient, the remaining amount will be withdrawn from your trading account.Published on 22 Aug 2023Updated on 19 Mar 2026FAQ5,780What's OKX Convert?
You can insert an amount and select Convert for a preview.Published on 27 Sept 2023Updated on 17 Mar 2026FAQ2,160Why hasn't my withdrawal arrived in the account?
Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure. Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ20,529How do I create passkeys? (web)
Select one of the available options to create your passkey: Create with this device Use another device or physical keyCreate with this device Select This Device and complete the biometric authentication/PIN code on your deviceUse another device or physical key Select USB security key Insert your security key and follow the instructions to create your passkey Select A different device Scan the QR code using your mobile device or tablet's native QR code scanner and complete the authentication on yourPublished on 16 Aug 2023Updated on 29 Jan 2026FAQ4,244How do I create passkeys? (app)
If you want to create your passkey on a different device, select Other Options Select iPhone, iPad, or Android device Select iPhone, iPad, or Android device to create a passkey with other mobile devices Use the other device to scan the QR code and complete the authentication Select Security key (only available on iOS devices) Select Security key to create a passkey with your external security key Insert your security key and follow the instructions to create your passkeyVerify with passkey Here'sPublished on 16 Aug 2023Updated on 19 Mar 2026FAQ12,766How do I identify OKX official accounts?
Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result. If you're verifying the phone number, make sure you select the right country code.Published on 11 Aug 2023Updated on 26 Jan 2026FAQ5,358
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