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Removing emojis from your P2P nicknames
We’ll remove emojis from your nicknames for you. Regards, OKX team July 19, 2023 (UTC)Published on 19 July 2023Updated on 17 Nov 2025AnnouncementsHow can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on 11 Feb 2026Updated on 4 Mar 2026FAQ4OKX Australia: what can I use in Australia?
How can I access derivatives and margin related products? Once your account has been verified, you'll have to demonstrate that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth). What are the supported products I can access as an OKX Australia customer?Published on 21 Feb 2024Updated on 17 Nov 2025FAQ53How can I protect myself from scammers?
How can I avoid being scammed by a “pig-butchering” scheme? In this type of scam, fraudsters may contact you through messaging apps (such as WeChat) and begin with casual conversations to build trust. Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent. Once you deposit funds, there is a significant risk of permanent financial loss.Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,001How do I enable allowlist? (app)
Permanent: The allowlist is initially valid for 30 days. You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time. No no-verification setting: If you do not select a verification period, each withdrawal will require verification. How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on 14 Aug 2023Updated on 12 Feb 2026FAQ1,894How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 13 Mar 2026FAQ11How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on 29 Sept 2023Updated on 10 Sept 2025FAQ543How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on 28 Sept 2023Updated on 12 Feb 2026FAQ193What can I do if I trigger risk control?
How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7. Why can I only reach out via email? Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly.Published on 13 Sept 2023Updated on 26 Jan 2026FAQ1,760How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,671Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 2026FAQ34What can I do if my device is running in an unsafe environment?
If suspicious applications are running on your device, scanning and removing malware is recommended. Trojan horse viruses are likely to be present in browsers and input method applications.What should I do if my account is automatically logged out on the PC (requires device time calibration)? For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings.Published on 19 Jan 2023Updated on 12 Feb 2026FAQ297How do I enable allowlist? (web)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses.How do I verify addresses for 30 days? When you choose to verify an address in the withdrawal address book, it'll be verified for 30 days by default. Select Change verification period to verify the address permanently.Published on 14 Aug 2023Updated on 12 Feb 2026FAQ416Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on 16 Oct 2024Updated on 24 Oct 2025FAQ51P2P Campaign: Second Round of Featured Ad Spot Bidding
Sponsored Ad Rules The sponsored ad will be prominently displayed on the “Buy” and “Sell” pages After the ad is displayed, its prices must remain within ±20% of the official market average price as determined solely by OKX If the price rule is violated, the ad will be automatically removed without prior notice OKX reserves the right to permanently remove any merchant if it reasonably determines that price manipulation adversely affects other merchants’ ad rankings or visibility 5.Published on 12 Dec 2025Updated on 12 Dec 2025Announcements