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Completion of Futures Database Upgrade
Although all services remained normal during the upgrade, some of our users might have received the error message “server internal error” within a short period of time, which was caused by the change of our operational servers. However, please rest assured that the error would not cause any issues to your account and assets. We apologize for the inconvenience caused. After this upgrade, we will continue to ease the API speed limits for better trading experience based on market needs.Published on Sep 9, 2018Updated on Nov 17, 2025AnnouncementsEligible OKX customers impacted by SUI Call Auction delays will receive compensation
This was a display issue and did not cause any actual losses for users. If users have any questions about this or issues, please contact OKX through the customer service channel, and the team will investigate in due course. We apologize for the impact and inconvenience caused. We will deeply reflect on the underlying causes of this incident, optimize the system's robustness and internal processes.Published on May 4, 2023Updated on Nov 17, 2025AnnouncementsSuspension on the XLM Deposit and Withdrawal Services【Update】
Please accept our apologies for the inconvenience caused. Yours truly, OKX January 13, 2018 ------------2018-1-15 12:05 Update ---------------- Our XLM wallet upgrade has taken longer than expected. All deposits and withdrawals of XLM are estimated to open again at approximately 14:00, Jan 15, 2018. Apologies for any inconvenience caused. OKX January 15, 2018Published on Jan 13, 2018Updated on Nov 17, 2025AnnouncementsAnnouncement of Components Adjustment of YFII/USDT Index and YFII/BTC Index
The detailed rules are as follows: Index Exchange Pair Weight YFII/USDT OKX YFII/USDT 33.3% Binance YFII/USDT 33.3% Huobi YFII/USDT 33.3% Index Exchange Pair Weight YFII/BTC OKX YFII/USDT 33.3% Binance YFII/BTC 33.3% Huobi YFII/BTC 33.3% When the index component is adjusted, it may cause the mark price fluctuation of the index and the corresponding margin and contract trading.Published on Sep 16, 2020Updated on Nov 17, 2025AnnouncementsHandling of ETH Futures Contracts Price Error
We apologize for the inconvenience caused. Regards, OKX, Jan 25, 2019Published on Jan 26, 2019Updated on Nov 17, 2025AnnouncementsOKX Resume Deposit & Withdrawal
Apologies for any inconvenience caused. OKX Team Nov 16, 2017Published on Nov 16, 2017Updated on Nov 17, 2025AnnouncementsEM deposits and withdrawals to be suspended for mainnet swap
We apologize for any inconvenience caused during this period. OKX Mar. 30, 2022Published on Mar 30, 2022Updated on Nov 17, 2025AnnouncementsSystem Liquidation Mechanism
The margin call losses caused by the difference between the bankruptcy price and transaction price will be shown in the forced-liquidation list. b.The margin call losses caused by liquidated positions after price changes will be cleared with the margin call losses from unfulfilled liquidated positions altogether.Published on Apr 26, 2023Updated on Nov 17, 2025Product documentationAnnouncement on Dual Investment system upgrade
We apologize for any inconvenience this may cause. OKX team, June 17, 2025Published on Jun 11, 2025Updated on Jun 11, 2025AnnouncementsAnnouncement of Opening the Withdrawal of FLM
We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Sep 30, 2020 (UTC)Published on Sep 30, 2020Updated on Nov 17, 2025AnnouncementsBCH Futures Trading Scheduled Upgrade Postponed
We apologize for the inconvenience caused. Regards, OKX Aug 16, 2019Published on Aug 16, 2019Updated on Nov 17, 2025AnnouncementsSystem Upgrade for Perpetual Trading Completed
We apologize for the inconvenience caused during the upgrade. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Sep 17, 2020 (UTC)Published on Sep 17, 2020Updated on Nov 17, 2025AnnouncementsSuspension of Cardano (ADA) Depositing and Withdrawal
We apologize for any inconvenience caused and thank you for your continued support. Regards, OKX Dec 4, 2019 (UTC)Published on Dec 4, 2019Updated on Nov 17, 2025AnnouncementsSuspension of Hycon (HYC) Depositing and Withdrawal
We apologize for any inconvenience caused and thank you for your continued support. Regards, OKX Nov 19, 2019 (UTC)Published on Nov 19, 2019Updated on Nov 17, 2025AnnouncementsScheduled Maintenance: Notification & Email System
We apologize for any inconvenience this may cause. Regards, OKX Jul 14, 2025Published on Jul 14, 2025Updated on Nov 17, 2025Announcements
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