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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Published on Dec 12, 2024Updated on Oct 15, 202578OKX House FAQ
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed?Published on Nov 29, 2024Updated on Mar 2, 202615World Cup VIP Exclusive Gift Set FAQ
Submit your shipping information on time: Please provide an accurate delivery address before the deadline specified above. If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: The gift set will be distributed at the time specified above.Published on Dec 19, 2025Updated on Mar 26, 2026303How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,685OKX DEX user guide (app)
Meme Mode Meme Mode focuses on trading specific Meme tokens. Users can browse and trade Meme-related assets in a dedicated market view with tailored trading options. This mode is ideal for users who are particularly interested in Meme tokens.Swap Mode Swap Mode supports both market and limit orders, allowing users to perform more advanced trading operations. Users can set slippage tolerance and execute trades at the best available price.Published on Aug 24, 2023Updated on Mar 3, 20266,010How do I secure my exchange account?
Anti-phishing code An anti-phishing code protects users from email phishing attacks — like those described earlier — by helping them authenticate emails sent by us. Select the Anti-phishing Code option under the Advanced Security section on the Security option and create any code of your choice. Once done, select Get code for SMS verification, enter the received code or the one provided by your authenticator app, and select Confirm to proceed.Published on Jun 12, 2024Updated on Mar 23, 20261,309OKX x McLaren: Digital Collectibles FAQs
Physical prizes will be shipped via DHL, you will receive shipping updates via text. If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is? You can identify the rarity of your digital collectible by checking their rarity icon which will state Classic, Rare, or Ultra-Rare.Where will my digital collectible be stored and how can I access my collection?Published on Jun 5, 2024Updated on Sep 8, 20256How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535OKX DEX User Guide (Web)
The Meme Pump section aggregates on-chain meme markets such as Pump.fun and Moonshot, helping users discover early-stage opportunities. The Copy Trading and Signals sections provide curated insights based on wallet addresses and token performance, delivering high-quality on-chain signals to users. Step 4: Place a trade On the Market page, select any cryptos to enter the advanced trading interface and place a trade.Published on Aug 25, 2023Updated on Feb 12, 20261,014What can I do with Discover in the OKX wallet?
OKX Wallet truly delivers on the promise of being a comprehensive Web3.0 portal, empowering users with tools, insights, and access all in one place.Spot Smart Money signals and seize early Meme trading opportunities. OKX Wallet’s Smart Money feature aggregates the trading activities of wallet addresses with high success rates, helping users access key information earlier and improve their chances of success in Meme trading.Published on Feb 24, 2023Updated on Mar 25, 20266,348How do I request an increase in BRL deposit and withdrawal limits?
According to the Brazilian repository of legislation pertinent to financial crimes, primary anti-money laundering and the financing of terrorism, OKX Brazil has the duty to perform enhanced due diligence procedures related to its customers' financial capacity and source of funds. For further assistance or inquiries, don't hesitate to reach out to us via chatbot at the Support center.Published on Dec 15, 2023Updated on Dec 9, 202565What onboarding information is required for a fund?
directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Note:For public funds, only the articles of association are required.Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) FCCQ Wolfsberg Questionnaire or an equivalent anti-moneyPublished on Oct 13, 2023Updated on Feb 12, 2026115What's OKX Affiliate Program?
In connection with the DEX commission program and on-chain payments, you warrant that you are solely responsible for ensuring that the external wallet address linked for receiving DEX commissions complies with all applicable Sanctions, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) laws and regulations.Why could I be removed from OKX's Affiliate Program?Published on Sep 27, 2023Updated on Mar 16, 20263,195What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on Jan 15, 202654What's OKX Web3 wallet?
Take full ownership of the assets Trade a wider range of on-chain assets, including meme coins, and discover high-quality opportunities directly on-chain. Withdraw crypto without approval process compared to trading platforms Generate a multi-chain wallet using a set of seed phrases to manage assets on 100+ networks including Ethereum, Solana, BSC, Arbitrum, zkSync, Aptos etc, and also support multi-seed phrase import and derivation of addresses.Published on Sep 5, 2023Updated on Mar 12, 2026101,161