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How do I prevent self-trade and improve my API trading efficiency and protection?
We recognize the importance of maintaining a fair and transparent marketplace, so we developed the Self-Trade Prevention (STP).How powerful is our Self-Trade Prevention? Our Self-Trade Prevention feature is designed to empower traders by preventing inadvertent self-trades, offering numerous benefits that enhance your trading experience. Let's see how the Self-Trade Prevention feature can help you.Published on Jun 11, 2024Updated on May 14, 202511OKX Card Brazil Referral Program — Terms and Conditions
Definitions For the purposes of these Terms: Inviter means an existing OKX user who shares a valid referral link or code. Invitee means a new OKX user who registers through the Inviter’s referral link or code. Successful Referral means a referral that meets all eligibility criteria described in Section 6. Cycle means a fixed two-week reward calculation period determined solely by OKX. USDG Reward means promotional rewards distributed in USDG or an equivalent value at OKX’s discretion.3.Published on Feb 26, 2026Updated on Mar 20, 202619What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on Jan 15, 2026Updated on Feb 13, 202610What are the tax implications for CeDeFi trading?
CeDeFi trades are executed within a self custody wallet and users are responsible for approving transactions to be executed in the self custody wallet with any third party decentralized protocols. OKX is NOT obligated to report CeDeFi trades to the IRS. It's solely users' responsibility to keep track of the transactions within a self custody wallet and deliver the applicable statements.Published on Jan 29, 2026Updated on Jan 29, 2026What should I do if I accidentally deposit crypto that OKX doesn't support?
Which untradable assets support self-withdrawal? Here are the untradable assets that support self-withdrawal: Crypto that has been or will be delisted from our platform. Airdrop crypto. Some crypto and networks that we don't support. Note: not all unsupported tokens are eligible for self-service withdrawal. More cryptos will be added to the untradable assets self-withdrawal feature. For more details, you can reach out to our OKX Assistant.3. Why is there no valuation after a token is delisted?Published on Sep 26, 2023Updated on Mar 16, 20261,897CeDeFi Trading FAQ
CeDeFi trading is a new feature on our platform that allows Centralized Exchange users to trade on-chain DEX assets safely and conveniently—without leaving the OKX app—while still retaining full self-custody of their assets. You can buy and sell DEX assets on the OKX app. You'll be required to create a self-custody wallet prior to your first CeDeFi trade to hold your DEX assets. DEX assets trade on a third-party decentralized exchange and haven't been reviewed by us.Published on Jan 29, 2026Updated on Jan 29, 20265How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Mar 4, 202619,564OKX DEX FAQs
Self-custody: we allow you to have complete self-custody of your own trades, so any movement of tokens happens directly on the wallet that the user links to their DEX accounts. Security: unlike centralized exchanges that might potentially be hacked, all assets traded on DEXs are stored directly in the user's wallet, thereby providing a greater degree of security in token storage.Published on Feb 5, 2026Updated on Mar 27, 20265How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on Mar 24, 2026398How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Mar 27, 202646I haven't received the SMS code
If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.Published on Aug 16, 2023Updated on Mar 3, 202632,506Trading Signal Bot FAQs
The logs are designed to be self-explanatory and provide context for any actions taken. This comprehensive log can be immensely helpful in diagnosing errors or discrepancies in your alert messages. By analysing the Event History section, you can identify any potential issues, understand their cause, and take action to maintain the efficient operation of your trading strategy.5. What format can I send my trading signal bot alert messages in? Is there a specifications document? Certainly!Published on Oct 9, 2023Updated on Mar 26, 2026136DEX Referral FAQ
This constitutes self-referral, a strictly prohibited violation. The system detects self-referral behavior through multiple technical means. Once discovered, the inviter wallet's invitation privileges are permanently frozen, unable to receive any commissions or create new codes. We recommend genuinely inviting others to maintain a healthy referral ecosystem.Can I modify a created referral code? No, you can't. Referral codes can't be modified once created.Published on Dec 31, 2025Updated on Feb 11, 20262OKX Web3 FAQ
Our Web3 services operate on a non-custodial basis, meaning users retain full control of their digital assets at all times.We don't take custody of any assets, do not initiate, process, intermediate, administer, or guarantee transactions, aren't a party to any transaction, and don't control the execution of digital asset transactions.2. Do we provide any financial or brokerage services? We don't provide financial or brokerage services.Published on Jan 19, 2026Updated on Feb 27, 202665How do I change my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.Published on Sep 11, 2023Updated on Mar 16, 20264,267