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Removing emojis from your P2P nicknames
We’ll remove emojis from your nicknames for you. Regards, OKX team July 19, 2023 (UTC)Published on Jul 19, 2023Updated on Nov 17, 2025AnnouncementsHow can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ4How can I protect myself from scammers?
How can I avoid being scammed by a “pig-butchering” scheme? In this type of scam, fraudsters may contact you through messaging apps (such as WeChat) and begin with casual conversations to build trust. Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent. Once you deposit funds, there is a significant risk of permanent financial loss.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,001How do I enable allowlist? (app)
Permanent: The allowlist is initially valid for 30 days. You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time. No no-verification setting: If you do not select a verification period, each withdrawal will require verification. How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on Aug 14, 2023Updated on Feb 12, 2026FAQ1,894How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languagesPublished on Sep 25, 2024Updated on Feb 25, 2026FAQ6,880How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025FAQ543How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on Sep 28, 2023Updated on Feb 12, 2026FAQ193How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,671Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ34What can I do if my device is running in an unsafe environment?
If suspicious applications are running on your device, scanning and removing malware is recommended. Trojan horse viruses are likely to be present in browsers and input method applications.What should I do if my account is automatically logged out on the PC (requires device time calibration)? For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ297How do I enable allowlist? (web)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses.How do I verify addresses for 30 days? When you choose to verify an address in the withdrawal address book, it'll be verified for 30 days by default. Select Change verification period to verify the address permanently.Published on Aug 14, 2023Updated on Feb 12, 2026FAQ416Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 2025FAQ51How can I boost my OKX P2P ads completion rates?
In P2P trading, understanding and leveraging the completion rate can be a valuable contributor to your success. An 80% or higher completion rate turns heads, and here's how you can achieve it: Set specific counterparty conditions: tailoring your conditions allows you to connect with experienced traders without casting too wide or too narrow a net. Find the balance that brings in the right crowd. Embrace the standard of quality merchants: order cancellation rate = 0? Good feedback rating = 99%?Published on Apr 18, 2024Updated on Aug 28, 2025FAQ55What can help prevent P2P crypto scams and protect my assets?
To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459P2P Campaign: Second Round of Featured Ad Spot Bidding
Sponsored Ad Rules The sponsored ad will be prominently displayed on the “Buy” and “Sell” pages After the ad is displayed, its prices must remain within ±20% of the official market average price as determined solely by OKX If the price rule is violated, the ad will be automatically removed without prior notice OKX reserves the right to permanently remove any merchant if it reasonably determines that price manipulation adversely affects other merchants’ ad rankings or visibility 5.Published on Dec 12, 2025Updated on Dec 12, 2025Announcements