The Travel Rule is an international regulation designed to prevent financial crime. Starting 30 December 2024, we’ll need to collect additional information for certain crypto transactions for customers in the European Economic Area (EEA) region.How does the Travel Rule affect me? The Travel Rule applies to all crypto deposits and withdrawals. Select Submit to continue Travel Rule verification...

Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)

This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languages

KYC involves several layers of verification depending on your activity, region, and risk profile. Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.

Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate. OKX doesn't guarantee the value of rewards at the time of use or withdrawal. Prices of digital assets, including stablecoins, can increase or decrease at any time.

This means that cash payment services aren't currently available in your region. You can refer here for more details and we'll keep you updated on any regional expansions.4. Why do I need to verify my identity before making a deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.5. I sent an international wire transfer from my bank. Why did my deposit fail?

We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.3. Why can't I see the "Deposit EUR" feature? To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.4. Why am I only able to select certain payment method types?

Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.

To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I encountering a "Cash deposit unavailable" message? This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.3.

To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I encountering a "Cash deposit unavailable" message? This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.3.

To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I encountering a "Cash deposit unavailable" message? This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.3.

Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g.， passports, driving licenses, etc).

What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to version 6.111.0 or above Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.

Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.

Service Providers by Region: Users are serviced by specific entities based on their residency. Participation is subject to the Terms of Service of the applicable entity: USA: OKX INC. Australia: OKX Australia Pty Ltd and OKX Australia Financial Pty Ltd. EEA: OKX Europe Limited (Malta). UAE: OKX Middle East Fintech FZE (OKX Dubai). Brazil: OKX Serviços Digitais Ltda. Singapore: OKX SG Pte. Ltd. Other Eligible Regions: Aux Cayes FinTech Co. Ltd.