All
FAQ
Announcements
Product documents
How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Oct 15, 202586How do I make a withdrawal? (web)
There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange. Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting started Log in to your account at okx.com, go to the Assets and select WithdrawOn-chain withdrawal Select crypto to withdraw and on-chain withdrawal method Select crypto and on-chain withdrawal method...Published on Aug 20, 2024Updated on Nov 17, 20258How do I make a deposit? (web)
A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address.Published on Aug 13, 2023Updated on Mar 27, 20267,547How do I make a crypto withdrawal? (app)
There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange. Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting Started Open your OKX app, go to Portfolio, and select Withdraw. Open withdrawal pageOn-chain withdrawal Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to...Published on Aug 31, 2024Updated on Mar 18, 202659Affiliate FAQ
Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate?Published on Dec 4, 2024Updated on Mar 19, 2026720How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on Mar 28, 2026384Travel Rule FAQ (EEA region)
Note: if you don't see your exchange listed here to make a withdrawal, please ask them to contact us at travelrule_dd@okx.com and we will work with them to establish a compliant Travel Rule connection. To make a withdrawal to another exchange, the receiving exchange entity must be Travel Rule compliant. Global exchanges operate using different entities to serve different customers around the world. For example, at OKX we have OKX EU, OKX Singapore and more.Published on Dec 17, 2024Updated on Mar 30, 2026627What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
Futures DCA enables traders to automate this strategy in futures trading, making implementing it easier and more efficient. However, it's important to use this strategy cautiously and set up stop-loss orders to manage risk. By using Futures DCA, traders can take advantage of the Martingale strategy while minimizing potential losses.What are the risks to me? While the Martingale strategy can be a profitable way to trade, it's considered a risky trading strategy.Published on Apr 3, 2024Updated on Jan 28, 202681How do I enable allowlist? (web)
Please make sure the tag is filled in correctly. Some tokens require internal transfers: If you’re withdrawing a token with tag to another OKX user, please select Withdraw to OKX Users. Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address. System issue: If everything above is correct, please try again later. 5.Published on Aug 14, 2023Updated on Feb 12, 2026416How do I start trading cryptocurrency on OKX with Smart Trading?
This approach allows you to stay actively involved in the decision-making process while benefiting from automated trade execution, saving you valuable time and effort.Are there any factors for me to consider? Customization: each Smart Trading product offers a level of customization to cater to your unique needs and risk appetite.Published on Apr 7, 2024Updated on Oct 15, 202571How do I use the custom interval feature?
Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals. Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 20255How do I use the custom formula feature?
By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on Mar 5, 2025Updated on Sep 10, 20254How do I enable allowlist? (app)
If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024. Permanent: The allowlist is initially valid for 30 days. You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time.Published on Aug 14, 2023Updated on Mar 31, 20261,900How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on Aug 16, 2023Updated on Jan 29, 20264,257Affiliate activity portal - join page enhancement
How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on Jun 8, 2023Updated on Mar 25, 2026220