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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026404Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026201How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Nov 17, 20256,991What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026232What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on Aug 31, 2023Updated on Mar 16, 202613,716What should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on Feb 3, 20269What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 202627How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026136Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on Aug 22, 2023Updated on Mar 4, 2026413How do I buy crypto with BLIK?
Can I withdraw funds in PLN if I buy crypto using BLIK? No, only EUR withdrawals via EUR banking rails are supported. If you buy with BLIK, the PLN funds will be automatically converted into crypto assets at the time of purchase — they can't be withdrawn as PLN. To withdraw crypto assets, please refer to the following articles: How do I make a crypto withdrawal? (app) How do I make a withdrawal? (web)7. Where can I find the BLIK processing fee?Published on Aug 20, 2025Updated on Dec 31, 20255How do I trade with OKX on TradingView?
After you have transferred successfully, start your trading journey.How do I start trading in TradingView?Published on Jul 29, 2025Updated on Jan 20, 202665How do I share order parameters?
Time-saving: avoid the hassle of copying and pasting multiple details by sharing a single link or image.How can I use order parameters? Follow these steps to share your order details quickly and effectively: Navigate to the trading page: head over to the Trading section, this is where you can view your open and pending orders. Select the order you want to share: identify the specific order you wish to share.Published on May 7, 2025Updated on Sep 10, 20254How do I buy crypto with PayPal?
You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on Dec 31, 20254How do I deposit EUR with Paypal?
You can read more in How do I buy crypto with Paypal?4. How long does a deposit by PayPal take? Once you confirm the payment, the money will be added to your cash balance shortly.5. How do I check my cash deposit history?Published on May 2, 2025Updated on Dec 3, 20251