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How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on 12 Jan 2023Updated on 2 Mar 20269,481What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on 11 Mar 2024Updated on 4 Mar 2026719How do I reorder after the P2P payment timeout?
If your order as a taker buyer was canceled due to a payment timeout, reordering is straightforward. Here's how you can reorder quickly and securely, ensuring a smooth trading experience on our platform. For Taker buyer: select the Need Help? option on the order details page Proceed to select Need Help For Maker buyer: the new reorder flow isn't available. You can submit a dispute via the Raise a...Published on 17 Dec 2024Updated on 25 Nov 202564Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202510Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 20259How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on 21 Mar 2025Updated on 12 Feb 202629How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 3 Mar 20263,671Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on 1 Jun 2023Updated on 16 Mar 20265,555OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on 25 Apr 2024Updated on 8 Sept 2025607How do I avoid scams from off-site communication in P2P transactions?
Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection.Published on 11 Sept 2025Updated on 26 Sept 202512OKX wallet FAQ
Do I need to pay network fees for failed transactions in OKX Wallet? Yes. You need to pay a network fee for processing the transaction when you initiated operations, such as sending/transferring crypto on the network. Since there's network resource consumption while processing the transaction, you have to pay for it whether the transaction succeeds or fails. OKX wallet doesn't charge this network fee and is unable to refund it.10.Published on 24 Aug 2023Updated on 2 Mar 20262,903How does futures spread trading work on OKX Liquid Marketplace?
Trade all sorts of spreads: carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Bespoke instruments: customize your own strategies with up to 20 legs.Published on 13 Mar 2024Updated on 10 Sept 20256How do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026846Why do I have to trade on OKX Liquid Marketplace?
Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement.Published on 13 Mar 2024Updated on 30 Oct 202516OKX NFT FAQ
You may need to pay a fee — but only after the buyer has bought your NFTs. If you'd like to buy one NFT out of several ones, you can have several separate offers at the same time — at the same price. If you've bought any of the NFTs, other orders will get canceled automatically. Note: Certain NFT collections may have specific requirements for transactions. For example, there can be only one offer/ bid for NFTs of CryptoPunks.Published on 5 Jan 2023Updated on 27 Jan 2026540