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How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on 10 Nov 2023Updated on 12 Sept 202558How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 3 Mar 20263,688Why can't I join or claim rewards from a campaign?
You must claim your reward before the campaign period ends. Once claimed, it'll be credited to your account. Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards?Published on 10 Jun 2025Updated on 19 Mar 202614,240Trade Like A Pro hype rules
Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment. Please note that the value of the reward may fluctuate and may not be equal in value at the time the reward has been distributed to the particpant based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment.Published on 25 Sept 2023Updated on 28 Aug 202513What can I do if I trigger risk control?
What should I do if I trigger the platform's risk control? You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal. You can go to your OKX app homepage > P2P Trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials.Published on 13 Sept 2023Updated on 26 Jan 20261,775What should I do if the T+N security protection is triggered and I can't trade?
However, once you place the order, but you decide to cancel it, may trigger a “frequent canceller” penalties based on your trading behavior. If you continue with the order, the system will limit withdrawals and crypto resales for 1, 3, 7, 15, or 30 days (check the on-screen message for details). Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection?Published on 17 Mar 2023Updated on 23 Mar 20262,606OKX wallet FAQ
Consistent with blockchain features, you can't delete an account once you create it. But you can remove it from the wallet. If you want to remove one of the derived accounts created/imported with a seed phrase, you need to remove the entire wallet from your device and import it with the seed phrase again. If you want to remove the wallet imported with private keys, you can remove the wallet.7. Why can't I find a specific crypto in my OKX Wallet, and how can I add it?Published on 24 Aug 2023Updated on 2 Mar 20262,923How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 4 Mar 20266How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on 21 Aug 2023Updated on 3 Mar 202612,054What can I do with Discover in the OKX wallet?
If you are unable to access the DApp, you can try the following methods: Make sure you are connecting via the OKX Web3 Wallet Check your network connection (if the network connection is stable but you still can’t access the DApp, you may try switching to a different network node) Refresh the page or restart your device, then try accessing it againContact Us If you have any questions about OKX Wallet, you may join our Discord group.Published on 24 Feb 2023Updated on 25 Mar 20266,356OKX UK: what can I use in the United Kingdom?
How am I serviced as a United Kingdom (UK) customer? UK customers are provided with services by Aux Cayes FinTech Co. Ltd., a company registered in Seychelles.How can I access derivatives and margin-related products? We don't offer crypto derivatives like futures, perpetuals, or options to retail customers in the UK due to strict Financial Conduct Authority (FCA) rules that banned these products for retail investors.Published on 9 Feb 2026Updated on 2 Apr 2026How can I switch the site to my preferred language?
This will display all the languages that are currently supported, allowing you to select the one that best suits your needs. Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us.Published on 15 Jan 2026Updated on 31 Mar 202614How can I do spot trading with the Jupyter Notebook?
How can I go further with the OKX API with a Jupyter Notebook? For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.Published on 29 Sept 2023Updated on 10 Sept 2025546How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on 28 Sept 2023Updated on 12 Feb 2026195Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634