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Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST.Published on 25 Sept 2023Updated on 28 Aug 202512How do I connect my Keystone Hardware Wallet to OKX Wallet?
This is a step-by-step guide showing you how to connect your Keystone hardware wallet to OKX App and the OKX Wallet Browser Extension. We'll cover the process of wallet connection, and explore the fundamental features of OKX Wallet, including sending transactions, and utilizing decentralized exchange (DEX).Published on 8 Nov 2023Updated on 2 Mar 202612,640How do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on 22 Aug 2023Updated on 17 Mar 20262,526Why do I have to trade on OKX Liquid Marketplace?
Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me? In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades.Published on 13 Mar 2024Updated on 30 Oct 202516Why did my identity verification fail?
Unable to Access the Camera Please go to your phone’s settings, locate OKX, enable camera access for the OKX App, and then try again. Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance.Published on 5 Sept 2023Updated on 23 Feb 202611,511Guide to ID and selfie photos for identity verification
The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required.Published on 13 Oct 2023Updated on 28 Jan 202613,291Affiliate FAQ
Why does the person I invited through OKX Affiliate Program show as 'Invalid'? Generally, when your invitee is recalled by another channel, it'll appear as "Invalid" from your perspective. Alternatively, if certain settings determine that the rebate relationship between you and your invitee is invalid, the status will also show as "Invalid." You can select on "Invalid" to learn more about the reason.2.Published on 4 Dec 2024Updated on 19 Mar 2026720How do I trade smart with the right leverage?
Higher risk of liquidation and margin loss await if a higher leverage is set Historical data shows that the main risks of high leverage are as follows: Extreme fluctuations: A high leverage amplifies the impact of market fluctuations, which can result in much higher losses. Risk of liquidation: When the market goes in an unfavorable direction, high-leverage trades are much more likely to liquidate, which will lead to loss of margin.Published on 8 Aug 2023Updated on 9 Feb 20261,030Passkey FAQ
To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby.Published on 19 Mar 2025Updated on 4 Mar 2026116A beginner's guide to identity verification
14. How can I change my name/identity verification information? Due to security reasons, changes to identity verification information cannot be made directly through the app or website. Please contact customer support for assistance with your request. Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID.Published on 25 Sept 2023Updated on 23 Mar 20266,448How do I buy crypto?
Open your OKX App OKX pro mode: select Buy crypto from homepage OKX pro mode: Opening Buy crypto page from homepage OKX lite mode: select Trade > Buy OKX Lite mode: select trade > buy from homepage 2. Select crypto you would like to purchase, enter your preferred amount and Select Payment Method 3. You can see all the available payment methods here, such as P2P Express or other methods. 4.Published on 10 Aug 2023Updated on 24 Mar 20261,782How do I check the status of my returned withdrawal?
Start the conversation via the chatbot system on the main page of the OKX website You'll be prompted to select the common topic, choose Withdrawal as your topic. Select Withdrawal as the topic for chatbot to react to You'll see a list of frequently encountered withdrawal topics. Choose the topic Withdrawal has been returned by the receiving platform for your specific issue.Published on 30 Oct 2023Updated on 9 Feb 2026285How do I create passkeys? (app)
If you want to create your passkey on a different device, select Other Options Select iPhone, iPad, or Android device Select iPhone, iPad, or Android device to create a passkey with other mobile devices Use the other device to scan the QR code and complete the authentication Select Security key (only available on iOS devices) Select Security key to create a passkey with your external security key Insert your security key and follow the instructions to create your passkeyVerify with passkey Here'sPublished on 16 Aug 2023Updated on 24 Mar 202612,812OKX NFT FAQ
Uncheck "Don't show NFTs hidden by me". After that, you will be able to see the hidden collectibles on the NFT page. Tap the three-dot icon at the bottom right of the corresponding NFT and select Unhide to restore its display. 10. How do I report a scam NFT collection? If you suspect that an NFT collection is involved in fraudulent activity, you can contact our customer support team to report it. Please note that both the wallet and the marketplace operate on a decentralized architecture.Published on 5 Jan 2023Updated on 27 Jan 2026540How do I authorize a new device when I log in?
Do not cover the camera and perform the verification in a well-lit environment. If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery.Published on 31 Aug 2023Updated on 16 Mar 202613,691