All
FAQ
Announcements
Product documents
How to fix passkey error 50162 on Android devices
You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions. Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services.Published on 8 Dec 2025Updated on 26 Dec 2025942How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026845How do I deposit SGD with FAST, MEPS and International wire transfer?
To deposit SGD, log in to your online banking and make a transfer to your account with us using the provided transfer details. Start a transfer request using the transfer details that we provide on our app or website.How do I deposit SGD?On the web Log in to your account at my.okx.com.Published on 13 Mar 2025Updated on 3 Dec 2025How do I deposit USD with International Wire transfer as a Singapore user?
To deposit USD via wire transfer, go to your bank account online to send a transfer to your account with us. Start a transfer request using the transfer details that we provide on our app or website.How do I make a USD deposit as a Singapore user?On the web Log in to your account at my.okx.com.Published on 12 Mar 2025Updated on 3 Dec 20252How do I buy Tether (USDT) with fastPay?
PPRO's fastPay payment service enables users to quickly and securely send money online using a variety of payment options, including credit and debit cards, bank transfers, and e-wallets.Published on 12 Mar 2024Updated on 17 Nov 202582How do I buy Bitcoin with Mercado Pago?
In addition to facilitating online payments, Mercado Pago also offers various financial services, including credit and debit card processing, bank transfers, and mobile banking. If you want to purchase Bitcoin using Mercado Pago on our P2P Trading, it's a straightforward process that can be completed in just a few steps. Here's how to do it:How can I buy Bitcoin with Mercado Pago?Published on 12 Mar 2024Updated on 9 Feb 202622McLaren Race Rewind Singapore Winners
In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on 18 Sept 2024Updated on 8 Sept 202513Why is my OKX app not working?
If your OKX app isn’t loading, keeps crashing, or won’t open, the issue can often be fixed with a few simple troubleshooting steps. This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on 16 Mar 2026Updated on 16 Mar 2026Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on 28 Sept 2023Updated on 6 Feb 20262,599P2P featured ad policy (MENA region)
The maker must demonstrate consistent online presence during the featured ad period. Merchants must maintain a minimum available balance in their relevant fiat currency throughout the featured ad duration.What's the selection process? Our P2P team will proactively identify and invite Diamond Merchants who meet the eligibility criteria.Published on 6 Apr 2024Updated on 15 Oct 202521How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202532Crypto gift FAQ
Additionally, you can choose to set each recipient's amount as either a random amount or a fixed amount. Determine the crypto and amount Add the message that you wish for the recipient Insert the message to the recipient Select the recipient from your contact list Note: select the recipient from your contact list to receive the gift, or you can create the gift link and send it to them as a gift.Published on 26 Sept 2024Updated on 4 Mar 20261,085How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 4 Mar 20264Unseen City Shirts - The Roses and The Bees - NFT FAQ
Digital collectibles exist online, they are not a physical object. They are stored on the internet, usually in a digital wallet for safety and security. How do I create an OKX Web3 wallet? Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.Published on 19 Apr 2024Updated on 8 Sept 202523