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Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable).Published on 5 Sept 2023Updated on 2 Apr 202611,521How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202652How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026852How do I manually set up futures grid trading bot?
This new feature also helps key influencers ensure that any changes they make to their bots are seamlessly replicated across their followers’ bots.What are the changes included with the Edit Parameters feature? Users can now edit the Grid Range and Grid Quantity directly within the bot. Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited.Published on 6 Jun 2024Updated on 31 Mar 202699How do I manually set up spot grid trading bots?
This new feature also helps key influencers ensure that any changes they make to their bots are seamlessly replicated across their followers’ bots.What are the changes included with the Edit Parameters feature? Users can now edit the Grid Range and Grid Quantity directly within the bot. Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited.Published on 6 Jun 2024Updated on 17 Nov 2025204How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560Address type upgrade FAQ
This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on 26 Aug 2025Updated on 30 Dec 2025858How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 31 Mar 20262How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 29 Mar 202668,164Affiliate FAQ
My invitee noticed that a default invitation code for the Affiliate Program is already filled in and can't be edited during registration. Can they be allowed to edit it? No, it's not allowed. The default invitation codes come from paid channels, such as affiliates, referrals, paid advertisements, and many more. To ensure fair competition among all channels, invitation codes can't be edited on the registration page.FAQ for users only1.Published on 4 Dec 2024Updated on 1 Apr 2026720How do I add OKX widget on my phone?
Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on 15 Aug 2023Updated on 1 Apr 20265,855How do I buy crypto with GrabPay?
GrabPay is a trusted mobile wallet and digital payment solution widely used across Singapore and Southeast Asia that lets you make purchases using your linked payment methods. You can now use GrabPay to buy crypto instantly on our platform—via app and web.How do I own a crypto with GrabPay?Published on 28 Jan 2026Updated on 26 Mar 2026Why is there a minimum deposit amount for non-BTC?
On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions. If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits.Published on 16 Oct 2024Updated on 3 Sept 202532Spot grid bot FAQ
Bot editing or investment addition: If you edited your bot’s parameters or increased your investment, the order group visualization may reset. Example: Let’s say you initially invested 1,000 USDT in your BTC/USDT bot, and over time the bot holds 500 USDT and 0.005 BTC. After you edit or add more investment, the system recalculates the order groups from scratch.Published on 28 Aug 2025Updated on 22 Jan 202617What documents are accepted as proof of sources of funds from decentralized finance?
Understanding the acceptable forms of documentation is crucial for individuals and entities engaging in order for them to be able to continue their trading in Centralized Finance (CeFi). This guide explores the key records typically recognized to demonstrate the origin of funds in the decentralized ecosystem.What are the commonly accepted proof types for the source of funds from decentralized finance?Regular users Statements from an exchange platform.Published on 12 Nov 2024Updated on 9 Feb 202652