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When you enter Pay flow, there are two ways for you to view the available balance: Directly click the number of the total balance, and it'll direct you to the balance detail page. The available balance of each crypto will display once you enter in the Pay any contact flow.11. I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.Published on Feb 11, 2026Updated on Mar 11, 2026FAQWhat should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on Mar 11, 2024Updated on Mar 4, 2026FAQ723Why is there a minimum deposit amount for non-BTC?
System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits. Note: please confirm the minimum deposit amount before making a deposit to ensure smooth transactions.Published on Oct 16, 2024Updated on Sep 3, 2025FAQ32What's Satoshi test and how do I complete it?
Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.Published on May 28, 2024Updated on Feb 17, 2026FAQ60Why hasn't my withdrawal arrived in the account?
Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred. Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account. The number of confirmations can be different according to different chains, and execution time can vary.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ20,567What's a dusting attack?
Taint/flow tracking: Dust is followed to see where it’s co-spent. Off-chain anchors: Deposits to exchanges (with identity verification), public donation addresses, or leaks can tie a cluster to a real person.How do I counter a dusting attack? For most cryptocurrency users, being a victim of a dusting attack is unlikely. Hackers tend to target wallets that own a substantial amount of crypto. Even so, everyone should take steps to protect themselves from such an attack.Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13Spot grid bot FAQ
Order Initialization Flow Amount per grid: the first step in the process is to determine your amount per grid, which is typically calculated in base currency. This is done in a way that maximally utilizes your investment and equally distributes the allocated amount across all grid levels. Order creation: once the amount per grid is determined, the bot proceeds with the actual order initialization. Depending on your chosen investment type, the bot will create buy or sell orders accordingly.2.Published on Aug 28, 2025Updated on Jan 22, 2026FAQ16
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