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What can I do if my device is running in an unsafe environment?
Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on Jan 19, 2023Updated on Feb 12, 2026297What's OKX Security Assistant?
OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 13, 20266How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202610How to prevent phishing emails?
These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.Published on Jun 24, 2025Updated on Dec 16, 20253How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on May 9, 2025Updated on Mar 4, 2026321What's demo trading and how do I use it?
This makes it an ideal environment for beginner traders to learn the ropes and gain experience before trading with real funds. Testing trading strategies: demo trading provides traders with a platform to test and refine their trading strategies without the risk of losing money. Improved confidence: by practicing in a simulated trading environment, traders can gain confidence in their decision-making skills and strategies before entering the real markets.Published on Dec 12, 2023Updated on Mar 11, 2026970How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Mar 16, 202613,662How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on Nov 27, 2024Updated on Sep 10, 202522How do I trade with OKX on TradingView?
If you don’t see OKX listed on the trading panel, select More (three dots button) to view more brokers Select OKX as your broker Choose a live or demo environment for trading, then select Connect Select your environment mode before connect Sign up / Log in to authorise TradingView Note: if you have an OKX account, sign in directly. Otherwise, sign up first. Make sure you have crypto assets in your OKX trading account for trade or deposit If yes, head to the Trade section for trading directly.Published on Jul 29, 2025Updated on Jan 20, 202662Common scam tactics
These tactics are deliberately designed to create a false sense of urgency and legitimacy, ultimately pressuring users into making financial commitments that result in loss. Example for scammers pretending to be customer service agents from well-known platforms5. Crypto gift scams One of the latest tactics involves scammers using "gifts" or "bonus events" to deceive users into transferring funds.Published on Sep 28, 2023Updated on Feb 6, 20262,600How do I join a video call with customer support?
Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Mar 18, 202643How do I prevent self-trade and improve my API trading efficiency and protection?
This creates a more transparent trading environment, benefiting all market participants.Who can benefit from our Self-Trade Prevention? The Self-Trade Prevention feature caters to a wide range of traders on our platform. It's beneficial for: High-frequency traders and algorithmic trading: traders employing high-frequency and algorithmic trading strategies can adopt the Self-Trade Prevention feature to prevent unintended self-trades.Published on Jun 11, 2024Updated on May 14, 202511How can you protect yourself from a phishing attack?
Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set.Published on Aug 17, 2023Updated on Mar 3, 20263,671Trading Signal Bot FAQs
Be cautious and copy the correct URL for your environment: Live Trading: https://www.okx.com/algo/signal/trigger Demo Trading: https://www.okx.com/pap/algo/signal/trigger signalToken: Ensure that the signalToken field in your alert message is accurately entered. The signalToken field for your alerts should also align with the signalToken suggested to you in the signal configuration view.Published on Oct 9, 2023Updated on Jan 27, 2026136How do I register an account on OKX?
Hover over the trade menu and select Demo trading to access the demo trading environment. Learn more on how you can use demo trading here.General eligibility for registration Before you begin registration, please be aware: Our services are offered by different entities across global jurisdictions. Your country of residence, local laws, and the legal entity operating in that region may affect whether and how you can use our platform.Published on May 23, 2024Updated on Mar 3, 202626,794