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What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202612How do I set up wallet release for my DEX trading wallet?
Run the tool again by double-clicking offBoarding_Mac_script.command. Open your browser and go to http://localhost:3000. Note: After this initial setup, you only need to repeat Step 4 to run the project again.ii) Windows users Double-click offBoarding_Windows_script.bat in the Wallet-Release-main folder. If Windows Defender SmartScreen shows a warning, select More info > Run anyway. If you see a permissions error, right-click the file and select Run as administrator.Published on Sep 24, 2025Updated on Nov 17, 2025How do I identify OKX official accounts?
Note: it might be a fake admin account if you can’t find a username or it’s being placed under the Bio section instead. Open user info in Telegram and copy the username Go to our channel verification to verify the page link and username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number.Published on Aug 11, 2023Updated on Jan 26, 20265,361How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on Oct 10, 2024Updated on Oct 8, 202560How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 10, 202533How to withdraw, trade and stake WLD tokens on OKX wallet?
Double check your Op-WLD address. If it is correct, select the confirmation of your Op-WLD wallet address. Choose amount that you would like to send to OKX Wallet and select Preview Send. Select and hold the Hold to send button. Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet?Published on Jul 28, 2023Updated on Feb 12, 2026102How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on Aug 17, 2023Updated on Mar 3, 20263,677What's the Spot DCA bot and how do I use it?
Let’s assume: Base safety order amount = 100 USDT Up to five safety orders allowed Here’s how the bot distributes funds for different multipliers: Safety Order Multiplier = 1 (Flat) Multiplier = 2 (Doubling) Multiplier = 0.5 (Halving) 1 100 100 100 2 100 200 50 3 100 400 25 4 100 800 12.5 5 100 1,600 6.25 Here’s what these profiles mean: Multiplier = 1 (Flat Allocation): each safety order uses the same amount — 100 USDT.Published on Oct 3, 2025Updated on Nov 17, 20254What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
If a trader continues to double their trades, the probability of loss is infinite. If a trader runs out of funds and exits the trade while using the strategy, the losses faced can be quite high. In addition, the risk-to-reward ratio may not be reasonable for every trader. While using the strategy, higher amounts are spent with every loss until a win, and the final result may only be to break even.Published on Apr 3, 2024Updated on Jan 28, 202681How do I effectively execute a trade with precision?
Easily switch to Fullscreen mode of the chart in several simple moves You can either Select the expansion button on the chart; or Maximize the trading chart by selecting the enlarged option Double tap on the screen.Chart style and color customization You can now customize the appearance of charts by going to Settings from the trading page.Published on Jun 21, 2024Updated on Mar 4, 202666How to transfer crypto from Coinbase to OKX?
Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX. Confirm your withdrawal transaction on Coinbase. Follow all authentication steps, review the details and confirm the transfer from Coinbase to OKX. Travel Rule Requirements: Provide additional information if needed, such as the platform where the transferred funds come from and the verified name on the counter platform.Published on Jun 19, 2025Updated on Jun 26, 20256World Cup VIP Exclusive Gift Set FAQ
Please double-check your details before submitting.Can I use someone else's name as the recipient? Yes. The gift box will be shipped to the delivery information you provide. As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery?Published on Dec 19, 2025Updated on Mar 24, 2026271What can help prevent P2P crypto scams and protect my assets?
How to prevent fake receipt scams: Always double-check your payment account to confirm you received the appropriate amount before releasing any crypto assets. Don't be pressured to release your crypto holdings immediately. Ensure that you've received your payment in a bank account or wallet before releasing crypto.2. Impersonators By claiming to be a representative of us, scammers could contact you and ask that you release your crypto holdings immediately to prevent them from being frozen.Published on Sep 2, 2023Updated on Feb 12, 20261,459