Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page.

Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.

On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.

Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.

You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support. If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.

If you'd like to learn how to set up and use your physical security key after purchase, please refer to the official website of the retailer or manufacturer for detailed instructions.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?

If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.

If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.

If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.

You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Buy and Sell Select the crypto you want to buy Insert the cash amount you want to spend or the crypto amount you want to buy and change to Visa or Mastercard option in the Pay with section Select Add card.

Never share your login credentials, and passwords, and never send assets to anyone who you haven't verified. We always send out notifications for any events users may wish to participate in. However, we don't provide compulsory advice on participation, investment, or strategic decisions, and so on. Learn more about common scam tactics here.How do I get the group link, username, or website link?