., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?

It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.

If you miss the transfer deadline, your assets will not be lost. You can contact us at any time, and we will assist you with the procedure. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team July 2, 2025

If you are unable to complete the transfer in time, your assets will not be lost. Feel free to contact our customer support for assistance to regain access to those assets after the upgrade. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team January 7, 2026

Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.

Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.

If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel.

For example, both should be Tron (TRC20); otherwise, assets may be lost.2. How to perform security verification for withdrawals? To ensure asset security, security verification must be completed before withdrawing. You can't disable or switch verification methods, please follow the prompts on the page.

To withdraw crypto that requires a tag or memo, follow these steps: Open the OKX App, then go to Assets > Withdraw crypto, and select the crypto you want to withdraw Select Exchanges or wallets and your preferred Network Complete the withdrawal details including the tag/memo Note: it's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.

If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.

In the event of a liquidation, only the margin for that specific position will be lost, preventing larger losses. For example, if you have 10 BTC and several other cryptos in your account, and you use the cross margin mode to open a BTC crypto-margined future, all 10 BTC will be used as margin. If you use the isolated margin mode and open a future with 5 BTC, only those 5 BTC are at risk.

., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.

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We are not responsible for any losses or damages (whether direct or indirect) arising from the use of the strategies and formulas, including but not limited to, lost profits or investment losses. Investors should conduct their own research and consult with a qualified financial advisor before making any investment decisions. The inclusion of any specific cryptocurrencies or trading strategies does not constitute an endorsement or recommendation by us.