All
FAQ
Announcements
Product documents
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Published on Dec 12, 2024Updated on Oct 15, 202578OKX House FAQ
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed?Published on Nov 29, 2024Updated on Mar 2, 202615World Cup VIP Exclusive Gift Set FAQ
Submit your shipping information on time: Please provide an accurate delivery address before the deadline specified above. If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: The gift set will be distributed at the time specified above.Published on Dec 19, 2025Updated on Mar 26, 2026303How do I protect myself from phishing scams on P2P?
Here’s how you can activate it: Sign in to your OKX account and go to Security Settings Load the Security settings from the Profile and settings option Navigate to the Anti-Phishing Code section and create your personal code Select the Anti-phishing code option Proceed to the Anti-phishing code set up from the introduction page Proceed to the anti-phishing code creation section from the introduction page Memorize your code and keep it confidential Create the anti-phishing code according to your preferencePublished on Aug 7, 2025Updated on Nov 17, 20256How do I avoid scams from off-site communication in P2P transactions?
Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on Sep 11, 2025Updated on Sep 26, 202512How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,685OKX DEX user guide (app)
Meme Mode Meme Mode focuses on trading specific Meme tokens. Users can browse and trade Meme-related assets in a dedicated market view with tailored trading options. This mode is ideal for users who are particularly interested in Meme tokens.Swap Mode Swap Mode supports both market and limit orders, allowing users to perform more advanced trading operations. Users can set slippage tolerance and execute trades at the best available price.Published on Aug 24, 2023Updated on Mar 3, 20266,010OKX x McLaren: Digital Collectibles FAQs
Physical prizes will be shipped via DHL, you will receive shipping updates via text. If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is? You can identify the rarity of your digital collectible by checking their rarity icon which will state Classic, Rare, or Ultra-Rare.Where will my digital collectible be stored and how can I access my collection?Published on Jun 5, 2024Updated on Sep 8, 20256How do I secure my exchange account?
Anti-phishing code An anti-phishing code protects users from email phishing attacks — like those described earlier — by helping them authenticate emails sent by us. Select the Anti-phishing Code option under the Advanced Security section on the Security option and create any code of your choice. Once done, select Get code for SMS verification, enter the received code or the one provided by your authenticator app, and select Confirm to proceed.Published on Jun 12, 2024Updated on Mar 23, 20261,309What's Index Smart Portfolio trading bot and how do I use it?
Top 5 Meme Coins by Market Cap: invest in trending assets like DOGE, SHIB, PEPE, FLOKI, and BONK. Passive strategy with long-term growth potential: perfect for long-term investors who prefer automated, low-maintenance portfolio management. The bot reduces emotional trading decisions, helping users stick to a structured investment approach. This is suitable for users looking to benefit from long-term crypto market movements without constant intervention.How do I use Index Smart Portfolio bot?Published on Mar 7, 2025Updated on Feb 9, 20264OKX DEX User Guide (Web)
The Meme Pump section aggregates on-chain meme markets such as Pump.fun and Moonshot, helping users discover early-stage opportunities. The Copy Trading and Signals sections provide curated insights based on wallet addresses and token performance, delivering high-quality on-chain signals to users. Step 4: Place a trade On the Market page, select any cryptos to enter the advanced trading interface and place a trade.Published on Aug 25, 2023Updated on Feb 12, 20261,014What's USDT0 and how do I use it?
We encourage community contributions and third-party integrations and we'll be shipping comprehensive resources for users and developers, to collaborate with more protocols and platforms and continuously improve based on your feedback.Published on Sep 12, 2025Updated on Mar 24, 202622How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I trade in CeDeFi trading?
Search for the token you wish to buy, or look up newly launched meme coins using the Search bar. Review the token details, risk rating, and live market data. Enter the amount you'd like to buy, then confirm the trade details (including the fees and amount you'll receive). Confirm the transaction using your Passkey, and the system will automatically complete it on the blockchain.3. How do I check and manage my assets in DEX trading wallet?Published on Sep 24, 2025Updated on Mar 4, 20265What can I do with Discover in the OKX wallet?
OKX Wallet truly delivers on the promise of being a comprehensive Web3.0 portal, empowering users with tools, insights, and access all in one place.Spot Smart Money signals and seize early Meme trading opportunities. OKX Wallet’s Smart Money feature aggregates the trading activities of wallet addresses with high success rates, helping users access key information earlier and improve their chances of success in Meme trading.Published on Feb 24, 2023Updated on Mar 25, 20266,348