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What is Proof of Reserves (PoR) user snapshot data?
In the PoR snapshot, the ETH balance will decrease by 3, while the USDT balance will increase by 3,300. When you combine the PoR snapshot of both ETH and USDT, it will be equivalent to the Unrealized Profit and Loss (UPL) of the margin position.Advanced verification method - trading equity valueWhich account mode supports margin positions?Published on Jan 20, 2023Updated on Mar 4, 2026492How can I send/accept payments in IM on Pay?
For group chats, you can send crypto using gifts instead.1.Published on Apr 28, 2025Updated on Mar 26, 202637How do I send crypto gifts in IM on Pay?
You can use our instant messaging (IM) feature on Pay to send crypto gifts to a group of your friends — quickly, securely, and all within our platform.Step 1: Create a group chat Crypto gifts can only be sent to a group, so you'll need to start by creating a group chat.Here's how: Open the Chat page in Pay. Tap the plus (+) icon at the top right corner. Select New chat, then tap New group.Published on Apr 28, 2025Updated on Mar 26, 202621How do I protect myself from new types of phone scams?
Avoid clicking on suspicious links Scammers often send phishing links or malicious software in group chats to lure users into clicking. Once you interact with these links, your personal information may be leaked at best, and your assets could be stolen at worst. Always verify the source of any link in every situation to avoid losses caused by curiosity or misplaced trust. 3.Published on Mar 21, 2025Updated on Feb 4, 2026How do I avoid scams from off-site communication in P2P transactions?
Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses). Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails.Published on Sep 11, 2025Updated on Sep 26, 202512Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Thanks to the recursive method, the proofs can be repeatedly aggregated and condensed into a single proof.How do I perform self-verification of Proof of Reserves (PoR)?Published on Oct 21, 2024Updated on Feb 11, 202690Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
*Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025179Overview of the Exchange and Web3 Wallet
OKX publishes Proof of Reserves (PoR) to allow users to verify that customer assets are fully backed. You can view the Proof of Reserves through Proof of Reserves (PoR) customer Snapshot Data Explanation. Web3 Wallet A Web3 wallet is a decentralized, non-custodial, multi-chain wallet. Your digital assets are stored on the blockchain rather than held by a third party. As a non-custodial wallet, you are responsible for managing your private keys or seed phrase.Published on Sep 13, 2024Updated on Mar 28, 202628What should I do if I’ve paid but the seller didn't release the crypto?
If the seller didn't release crypto for a significant amount of time, you can contact the seller through the order chat. However, if you can't reach the seller, kindly submit a dispute as soon as possible.Seller forgot to release crypto or hasn't verified the paymentWhat should I do as a buyer: You can contact the seller through the order chat.Published on Mar 20, 2023Updated on Feb 3, 20261,760How do I turn on the order sharing feature?
you'd like to share your order on and your order will be shared as text on the chat platforms on your mobile Share the order with your recipient once all the processes are done You can also trade with different order types on our platform, learn more here.Published on Jan 14, 2025Updated on Mar 18, 20268What should I do if I encounter payment issues when buying crypto?
If you encounter payment issues while buying crypto through P2P, you can refer to the following solutions:I'm unable to complete the paymentMy bank card can't complete the payment If a risk warning appears and the transfer can’t be completed, contact the seller through the platform's in-app chat to check whether you can switch to another payment method.Published on Mar 24, 2023Updated on Feb 2, 2026360OKX P2P general trading guidelines
Try to resolve problems with the other party via the in-app chat on the order page. We'll never ask for personal information, Google Authenticator code or passwords. We'll only communicate with you through our official email domain (okx.com) and in-app chat. You're highly encouraged to do all communications via the in-app chat so that it can be used as official evidence in the event of a dispute.Published on Aug 28, 2023Updated on Mar 24, 2026468P2P buy crypto FAQ
Since the payment happens on your banking/wallet app outside of our platform, you'll need to contact your seller via the OKX chat for assistance. You can find the chat icon in the order details and request the seller for another payment account. In the event where you can't resolve the payment issues between the two parties, it's best to cancel the order and find another merchant where you can complete the payment.6. What should I do if I have a bank or payment issue during P2P trading?Published on Sep 5, 2023Updated on Mar 19, 20261,124Why should I choose OKX affiliate program?
Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach. Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on Apr 19, 2024Updated on Sep 6, 202518What's the Verification Ads feature?
Chat and confirm: after placing an order, you'll be redirected to IM chat to receive confirmation from the counterparty. If you change your mind and decide not to proceed with verification, you can still cancel the order — and it won’t affect your completion rate. Proceed with trade: upon order acceptance by the Diamond Merchant, the payment details will be displayed. You can proceed with the trade, following the additional steps outlined by the Diamond merchant.Published on Jul 26, 2024Updated on Nov 17, 202558